1. Information We Collect

Personal Information

• Name, email, phone number
• Health information (symptoms, relevant medical history)
• Location and budget preferences
• Language preference and special constraints

Payment Information

We do not store credit card details. Payments are processed through secure payment gateways (Stripe) that comply with PCI-DSS standards.

Technical Information

• IP address, browser type, device
• Usage data and site interactions

2. How We Use Your Information

• Provide healthcare navigation services
• Match you with suitable providers
• Coordinate appointment bookings
• Communicate about your service
• Process payments
• Improve our services

3. Information Sharing

We DO NOT sell your personal information. We share information only with:

• Healthcare providers: Only information needed for booking
• Payment processors: For transactions (Stripe)
• Service providers: Email, WhatsApp, hosting (under NDA)
• Legal compliance: If required by law or court order

4. Data Security

We protect your data using:

• SSL/TLS encryption for data transmission
• Secure database storage
• Access controls and authentication
• Regular security audits

5. Data Retention

• Active case data: Retained during service + 1 year
• Financial data: 7 years (legal requirement)
• Communication data: 2 years
• You can request data deletion anytime (subject to legal obligations)

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request data deletion (except legal obligations)
• Object to certain processing
• Data portability
• Withdraw consent

To exercise these rights, contact: hello@klmconcierge.com

7. Cookies

We use essential cookies for site functionality. No third-party tracking cookies without your consent.

8. Third-Party Services

• Stripe: Payment processing
• WhatsApp Business API: Communication
• Email Service: Transactional emails

These services have their own privacy policies.

9. Children's Privacy

Our services are for users 18+. If booking for a child, parent/guardian is responsible for information provided.

10. Policy Changes

We may update this policy. Significant changes will be notified via email or site notice.

11. Contact

For privacy questions or data requests:

Email: hello@klmconcierge.com